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Test Resilience as a conflict management skill
Agenda
QUESTION 1: What is resilience in the context of conflict management?
The ability to avoid any type of conflict
The ability to recover and adapt positively to adversity, seeing conflicts as opportunities for strength
The ability to always win arguments
The tendency to react emotionally to problems
QUESTION 2: What are two key components of resilience?
Avoidance and passivity
Confrontation and aggression
Self-control and emotional management
Mediation and arbitration
QUESTION 3: How does a resilient person view the tensions and challenges of a conflict?
As a threat that must be avoided at all costs
As a sign that the equipment is not working properly
As an unsolvable problem that damages relationships
As opportunities for strengthening and as learning experiences that lead to growth
QUESTION 4: What does self-control allow resilient people to do in stressful situations?
React impulsively and emotionally
Think more clearly, make better decisions, and respond constructively rather than reactively
Avoid the situation so as not to make it worse
Completely suppress your emotions to avoid showing weakness
QUESTION 5: Besides self-control, what does resilience rely on to grow?
On the ability to always win
Avoiding tense situations
From reflection on past experiences
From the intervention of a superior
QUESTION 6: What does each successfully resolved conflict become?
In a reason to avoid that person in the future
In a negative memory that is better to forget
In a valuable lesson on how to interact with others and how to strengthen relationships
In proof that conflicts are always destructive
QUESTION 7: Instead of being intimidated by conflict, what do resilient people use it for?
To demonstrate their superiority and gain power
To justify their own mistakes
To avoid future liabilities and challenges
To learn, grow, and contribute to a more positive and collaborative work environment
QUESTION 8: Ultimately, what does resilience in the workplace contribute to?
To an increase in destructive competition
To overall well-being, allowing you to face challenges with a growth mindset
That there is no disagreement of any kind
People become less empathetic and more distant
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