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Test Resilience as a conflict management skill

QUESTION 1: What is resilience in the context of conflict management?

QUESTION 2: What are two key components of resilience?

QUESTION 3: How does a resilient person view the tensions and challenges of a conflict?

QUESTION 4: What does self-control allow resilient people to do in stressful situations?

QUESTION 5: Besides self-control, what does resilience rely on to grow?

QUESTION 6: What does each successfully resolved conflict become?

QUESTION 7: Instead of being intimidated by conflict, what do resilient people use it for?

QUESTION 8: Ultimately, what does resilience in the workplace contribute to?

This test is only available to students who have purchased the course
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