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Test The Escalation Trap
Agenda
QUESTION 1: What is the "escalation trap" in a conflict?
A disagreement that is resolved peacefully
The process in which a small disagreement turns into a full-scale confrontation, where emotions run high
A strategy to seek an external perspective
A method to focus on the problem and not the person
2nd QUESTION: Which of the following is a behavior that fuels the escalation of a conflict?
Generalization, which turns a specific event into a universal rule ("you always...")
Take a break to calm down
Focus on the problem, not the person
Seek an outside perspective to see the situation more clearly
QUESTION 3: What happens when the problem is "personalized"?
A faster and more effective solution is found
The conversation becomes more rational and productive
Collaboration and empathy are encouraged
The discussion stops focusing on the problem and starts attacking the person
QUESTION 4: What is one of the key strategies to avoid falling into the escalation trap?
Continue arguing until one side wins
Personalize the problem so that the other person understands their mistake
Take a break to allow the emotional brain to calm down and return to a more rational state
Ignoring empathy to be more objective
QUESTION 5: If the parties' objective in a conflict changes from solving the problem to "winning at all costs," what has happened?
That the conflict is about to be resolved
That both parties are collaborating
That has fallen into the trap of escalation
That empathy is being applied correctly
QUESTION 6: Why is a lack of empathy a factor that drives escalation?
Because it gives us an advantage to win the argument
Because it helps us focus on the problem and not on the person
Because it allows us to take a break and calm down
Because when you stop seeing the other's point of view, it is easier to consider him an enemy
QUESTION 7: What is the purpose of taking a break when emotions are running high in an argument?
To prove that you are right and the other person is not
To prepare better arguments for the next discussion
To make the other person feel guilty about the situation
It allows the emotional brain to calm down and return to a more rational state
QUESTION 8: What does "generalize" mean in the context of conflict escalation?
Focus on the problem, not the person
Attacking the person instead of the problem
Taking a specific event and turning it into a universal rule, like "you always do that."
Find a win-win solution
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