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Test The Power of Reciprocity in Conflict Resolution
Agenda
1st QUESTION: What is the principle of reciprocity?
The tendency to avoid conflict at all costs
The natural tendency of people to return a favor, a gesture or a concession
The ability to always impose one's own point of view
The principle of never giving in in a negotiation
2nd QUESTION: How can reciprocity be activated in a conflict to de-escalate tension?
By being the first to make a goodwill move, such as giving in on a minor point or apologizing
Waiting for the other person to apologize first
Maintaining a firm and inflexible stance
Involving a superior to decide
QUESTION 3: What aspect is crucial for a goodwill gesture to be effective and not counterproductive?
Let it be a big and expensive gesture
Let it be done in public for everyone to see
Announce it in advance so that the other person is prepared
Make it genuine and unexpected, and not perceived as a manipulative tactic
QUESTION 4: According to the text, what is considered a "gift in itself" that encourages cooperation?
Offer an expensive gift
Give in on all points of the discussion
Recognize the other person's efforts and show them that you are listening and paying attention
Send an email with an apology
QUESTION 5: How can the effect of reciprocity be amplified in an interaction?
Repeating the same gesture several times
Adding a personal touch, such as speaking in person instead of by email
Making the gesture as formal and professional as possible
Making sure the gesture is as inexpensive as possible
QUESTION 6: In what situation could a gesture of reciprocity have a counterproductive effect?
If it is perceived as a manipulative tactic
If it is a small and simple gesture
If it is too genuine and unexpected
If done in private
QUESTION 7: When you are the first to strike in a conflict, what does it create in the other person?
A feeling of superiority in the person who gives in
Distrust and suspicion
Confusion about your intentions
A non-verbal obligation for him to do the same
QUESTION 8: What is one of the benefits of adding a "personal touch" to a gesture of reciprocity?
Ensures that the interaction is purely professional
It helps dehumanize the interaction and create a personal bond
Maintain a safe distance between parties
Makes the resolution process faster
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