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Test Acoustic and visual transmission of hospitality

QUESTION 1: According to the text, which gesture is considered the most influential in social interaction?

A firm handshake
Make eye contact
A genuine smile
An upright posture

QUESTION 2: What do the innate detectors mentioned in the text identify?

Forced facial expressions
Changes in breathing
Body posture
Neutral tone of voice

QUESTION 3: What technique does the text recommend for projecting genuine joy?

Mirror the client’s facial expression
View the user as a valued friend
Use technical language
Adopting a rigid posture

QUESTION 4: According to the text, what effect does smiling have when speaking?

Speak faster
Makes the message less clear
Convey warmth in your voice
Causes vocal tension

QUESTION 5: What does the gesture of cheerfully nodding convey while the speaker is talking?

Ensuring your message is received with pleasure and respect
That there is disagreement
Indicating a desire to end the conversation
Ignoring the other person

QUESTION 6: According to the text, what eliminates the acoustic component generated by a cheerful expression?

The need to smile
Customer service
Nonverbal communication
The robotic coldness of standard protocols

QUESTION 7: What completely transforms body language according to the summary?

Making speech more formal
Ignoring the customer’s body language
Adopt a neutral tone of voice
View the customer as a special guest

QUESTION 8: What increases the warmth of the phone conversation, according to the text?

The privacy of the call
The level of mutual trust and reassurance
The duration of the call
The formality of protocol

This test is only available to students who have purchased the course

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