QUESTION 1: What contradiction does the text highlight regarding temporary policies and empathy?

Ensuring rules are flexible and empathetic
Imposing strict time limits contradicts the need for patience and effective resolution
That surveys are the only necessary measure
That profitability must be the priority

QUESTION 2: According to the text, what effect does imposing strict time limits per consultation have?

Which limits the ability to measure performance
Requires an increase in human resources
Which creates workplace frustration and requires flexibility to solve complex problems
Which improves professionals’ rapid response