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Test Behavioral and Situational Questions
Agenda
QUESTION 1: What do behavioral "tell me about a time when..." questions seek to predict?
The ability to lie
Long-term memory
Future behavior based on the past
Theoretical technical knowledge
QUESTION 2: What types of examples are safest to use when describing conflict resolution?
Fights with the direct boss
Situations with external agents (customers or suppliers)
Discussions with teammates
Personal family problems
QUESTION 3: What should you avoid mentioning in a conflict story so as not to raise "red flags"?
The solution achieved
The learning obtained
Mediation performed
Internal quarrels with supervisors or peers
QUESTION 4: What is an effective way to respond to questions about stress management?
Showing a structured mental process of management and prioritization
Denying that you feel stress
Saying that you work better under pressure without explaining it
Changing the subject quickly
QUESTION 5: How should periods of unemployment or gaps in the resume be presented?
As a necessary vacation
As periods of active growth or training
As bad luck in the market
As past mistakes
QUESTION 6: What should be emphasized when explaining a career or industry change?
That you are starting from scratch
That the previous industry was bad
How transferable skills are applicable and valuable
That you are looking for a lower salary
7TH QUESTION: What demonstrates to guide the interviewer through the logic applied in a tense moment?
Professional maturity and self-control
Intellectual arrogance
Lack of memory
Indecision in the face of crisis
8th QUESTION: What should the narrative of a conflict focus on to be effective?
In finding the guilty party
In complaining about the problem
In describing the error
In the solution and applied emotional intelligence
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