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Test Constructive Feedback: The Art of Giving and Receiving Criticism
Agenda
QUESTION 1: What is one of the key principles for giving constructive feedback, according to the text?
Be vague so the person doesn't feel attacked
Focus on judging personality traits
Be specific and timely, focusing on the behavior and not the person
Wait several weeks to give feedback, so that the person can see it from a distance
2nd QUESTION: What is the "sandwich" technique for giving feedback?
In wrapping the corrective comment between two positive statements
In giving three criticisms in a row to reinforce the message
Starting with criticism and ending with two compliments
Offering lunch to smooth the conversation
QUESTION 3: Which of the following is an example of specific, behavior-focused feedback?
Your presentation was a disaster
You are very inconsiderate with your colleagues
Didn't like your work on the project
I noticed you interrupted the client several times during the call
QUESTION 4: What is the recommended first step to receiving feedback effectively?
Immediately justify your own actions to clarify the situation
Listen with the intention to understand, resisting the urge to defend yourself
Say a quick thank you to end the conversation as quickly as possible
Ignore the comment if you disagree with it
QUESTION 5: What is the main purpose of the "sandwich" technique?
Hide the criticism so that the person doesn't notice
Demonstrate the superiority of the person giving the feedback
Make the feedback process longer and more formal
Helping criticism be heard without the person becoming defensive
QUESTION 6: What is recommended if the feedback received is not clear?
Ask questions and request specific examples to clarify
Assume what the other person meant and don't ask any more questions
Change the subject to avoid an awkward moment
Defend yourself by explaining why the feedback is confusing
QUESTION 7: Why is it important to acknowledge feedback, even if we disagree?
It is a formality that has no practical effect
To show that we agree with everything that was said
Because it encourages the person to continue giving us feedback in the future
To end the conversation and avoid further criticism
QUESTION 8: What is the benefit of fostering a culture of continuous feedback within a team?
Ensures that evaluations are only given once a year
Turn mistakes into learning opportunities and accelerate development
Competition and distrust among members increases
Eliminates the need to give praise and positive feedback
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