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Test How to Keep Your Say When Interrupted
Agenda
QUESTION 1: What image is projected by easily giving way to an interruption?
An image of confidence and control
An image of lack of confidence and that our ideas are not important
An image of aggression and disrespect
An image of a strategic and assertive communicator
QUESTION 2: What is the first step of the 3-step anti-interruption technique?
Make a firm verbal statement
Use immediate body language, such as tilting your head forward
Raise your hand in a stop gesture
Apologize and give up the floor
QUESTION 3: What is the purpose of raising one hand with the palm facing the interrupter?
Show agreement with the interruption
Asking for permission to continue speaking
Act as a clear and respectful physical barrier to stop intrusion
Indicate that a pause is needed in the conversation
QUESTION 4: Which of the following is a recommended "power phrase" to stop an interruption?
Sorry, may I continue?
Excuse me, I think I'm not finished
Let me finish the thought, please
Go ahead, your idea is surely more important
QUESTION 5: What should be done immediately after pronouncing the power phrase?
Wait for the response from the person who interrupted
Continue the argument immediately without waiting for a response
Apologize for being so direct
Take a long pause to build tension
QUESTION 6: In what situation is it NOT appropriate to use the anti-interruption technique?
In meetings with peers or colleagues at the same level
When interrupted by a superior or authority figure
When a colleague interrupts repeatedly or aggressively
In debates where different points of view are discussed
QUESTION 7: What is the main objective of the anti-interruption technique?
Winning a battle of egos and showing who is in control
Defending your space and credibility strategically
Humiliate the person who interrupts in front of others
Make the meeting longer and more contentious
QUESTION 8: How can passively giving the floor affect our credibility?
The rest of the audience may interpret that our argument was weak or irrelevant
It increases our credibility by showing us as educated people
It has no effect on how others perceive us
Improves our image by projecting confidence and security
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