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Test How to Manage Your Emotions in Tense Conversations
Agenda
QUESTION 1: What is the first and most crucial step in managing emotions in tense conversations?
Self-awareness to recognize your own emotions and triggers
Completely suppress what you feel to stay calm
Respond impulsively to demonstrate honesty
Empathize with others without considering your own feelings
2nd QUESTION: What are "emotional triggers"?
Positive emotions that help us communicate better
The words or situations that make us react emotionally automatically
The calm, measured responses we consciously choose
The phrases we use to validate the feelings of others
QUESTION 3: What is the most immediate and powerful tool to use when you feel emotionally upset?
Coping statements
Empathy towards the interlocutor
The pause to breathe before answering
The suppression of emotion
QUESTION 4: What do you achieve by pausing and breathing before answering?
Control of the conversation is lost
The initial emotional reaction is intensified
A space is created that allows the rational brain to take control and formulate a measured response
It makes sure the other person gets defensive
QUESTION 5: What are "coping statements"?
Negative phrases that express our anger
Verbal counterattacks to defend ourselves in an argument
Short, positive, present-tense phrases that help you stabilize emotionally
Questions to divert the topic of the conversation
QUESTION 6: What is an example of an effective coping statement?
I'm not going to get angry
I am in control of my response or "I can handle this situation calmly"
It's his fault that I feel this way
I shouldn't feel this way
QUESTION 7: What does it mean to manage another person's emotions in a tense conversation?
Ignoring your emotions and focusing only on the facts
Recognize and validate your emotions to defuse tension
Assuming that your emotions are an attempt at manipulation
Interrupt him to stop him from expressing how he feels
QUESTION 8: What effect can a simple phrase have that validates the interlocutor's emotion?
You can defuse tension immediately, turning a confrontation into a dialogue
It usually makes the other person angrier
It shows weakness and lack of control on our part
It has no effect on the dynamics of the conversation
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