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Test How to Manage Your Emotions in Tense Conversations

QUESTION 1: What is the first and most crucial step in managing emotions in tense conversations?

2nd QUESTION: What are "emotional triggers"?

QUESTION 3: What is the most immediate and powerful tool to use when you feel emotionally upset?

QUESTION 4: What do you achieve by pausing and breathing before answering?

QUESTION 5: What are "coping statements"?

QUESTION 6: What is an example of an effective coping statement?

QUESTION 7: What does it mean to manage another person's emotions in a tense conversation?

QUESTION 8: What effect can a simple phrase have that validates the interlocutor's emotion?

This test is only available to students who have purchased the course
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