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Test How to Navigate Difficult Conversations at Work

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QUESTION 1: Why is the strategy of avoiding difficult conversations counterproductive?

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2nd QUESTION: What is the first step ("I feel") of the "I feel-I felt-I found" formula?

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QUESTION 3: What is the golden rule to prevent a difficult conversation from turning into a fight?

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QUESTION 4: What is recommended to do to prepare before a difficult conversation?

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QUESTION 5: What is the purpose of the second step ("I felt") in the "I felt-I felt-I found" formula?

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QUESTION 6: When preparing, why is it important to base arguments on specific, observable facts?

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QUESTION 7: What does it mean to frame the conversation as a collaborative effort "us against the problem"?

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QUESTION 8: What is achieved with the third step ("I found") of the formula?

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INCORRECT QUESTIONS

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