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Test How to Say [No] Politely but Firmly
Agenda
QUESTION 1: What is one of the common fears that prevents us from saying "no"?
Fear of disappointing others, being perceived as selfish, or creating conflict
The fear of appearing too collaborative
The fear of having too much free time in your schedule
The fear of not receiving more requests in the future
QUESTION 2: What is the first step in the 3-part formula for saying "no" assertively?
I would like to be useful
...however, I fear that [the challenge]
...so I wonder if [the alternative]
I'm sorry, but it's impossible
QUESTION 3: What is the purpose of the third step of the formula ("...so I wonder if [the alternative]")?
Closing the conversation without offering any help
Demonstrate proactivity and a genuine desire to help despite refusal
Making the other person feel guilty for asking
Justify in more detail why you cannot accept the request
QUESTION 4: How should the explanation of the "why" of the refusal be so that it is effective?
It should be concise, honest and direct, without over-explanations
It should be vague so that the other person cannot debate it
It must be a long list of excuses to be convincing
You should avoid mentioning the real reason so as not to hurt feelings
QUESTION 5: What do we say "yes" to every time we say "no" to a request we cannot accept?
To laziness and lack of commitment
To an inevitable conflict with the other person
To our own priorities, energy and mental health
To selfishness and lack of collaboration
QUESTION 6: What long-term effect does knowing how to say "no" assertively have on relationships?
It weakens them, as it generates distrust and resentment
It has no effect on relationships
It strengthens them, as it bases them on mutual respect and honesty
It causes people to stop making requests of us
QUESTION 7: Why can over-justifying "no" be counterproductive?
Because it demonstrates a high level of respect and consideration
Because it often sounds false, weakens the position and invites debate
Because it is the most assertive way to communicate a refusal
Because it ensures that the other person does not feel disappointed
QUESTION 8: What is achieved by avoiding "no" to maintain superficial harmony?
Long-term relationships are strengthened
Healthy boundaries are established effectively
Honest and direct communication is achieved
Resentment and stress are generated at the expense of one's own well-being
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