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Test How to Say [No] Politely but Firmly

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QUESTION 1: What is one of the common fears that prevents us from saying "no"?

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QUESTION 2: What is the first step in the 3-part formula for saying "no" assertively?

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QUESTION 3: What is the purpose of the third step of the formula ("...so I wonder if [the alternative]")?

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QUESTION 4: How should the explanation of the "why" of the refusal be so that it is effective?

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QUESTION 5: What do we say "yes" to every time we say "no" to a request we cannot accept?

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QUESTION 6: What long-term effect does knowing how to say "no" assertively have on relationships?

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QUESTION 7: Why can over-justifying "no" be counterproductive?

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QUESTION 8: What is achieved by avoiding "no" to maintain superficial harmony?

This test is only available for students who have purchased the course
INCORRECT QUESTIONS

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