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Test Internal Coordination: The Bridge between Sales, Logistics and Support
Agenda
1st QUESTION: When is an effective sale actually completed, according to the text?
At the moment the client signs the contract
When the sales team reaches its monthly quota
When the product or service is delivered correctly, on time and in the correct manner
Once the customer makes full payment
2nd QUESTION: What does the customer's "yes" represent in the sales process?
The starting signal for logistics, production and support teams
The finish line and the conclusion of the seller's work
The end of the customer experience with the company
The guarantee that there will be no problems with delivery
QUESTION 3: What role should the seller play in internal communication?
A supervisor who controls the work of the other teams
A bridge that informs and shares critical details with support teams
Mere transmitter of the order, without involvement in the delivery
The sole person responsible for logistics and production
QUESTION 4: What is a clear example of a lack of coordination that damages the customer experience?
Offering too high a discount to the customer
Conduct weekly meetings between sales and operations
Use shared tools to view delivery times
Closing deals without confirming inventory availability with logistics
QUESTION 5: Which of the following is a recommended strategy to improve internal communication?
Isolate the sales team from the rest of the departments
Avoid the use of shared technological tools
Conduct regular alignment meetings between sales and operations
Letting each department establish its own protocols without consulting the others
QUESTION 6: What ensures alignment between the sales team and other areas of the company?
The consistency between what was promised to the customer and what the company can deliver
That the sales team can make promises without consulting
That the company always has unlimited inventory
The total elimination of customer complaints
QUESTION 7: What are the long-term consequences of operational failures due to poor internal communication?
An increase in sales due to the speed in closing deals
It damages the overall reputation of the business
Reduces the company's operating costs
Strengthens customer relationships by solving problems
QUESTION 8: Why is internal communication considered a competitive advantage?
Because it reduces the number of meetings in the company
Because it allows the sales team to work independently
Because it increases the price of products or services
Because it leads to flawless delivery and improves customer satisfaction
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