Test Learning from Mistakes: How to Turn a Failure into a Lesson

QUESTION 1: What is the first step toward mastering communication based on the text?

Because it helps us see our "blind spots" and gives us the perspective needed to improve
Because it shows that the other person is wrong and we are right
Because it allows us to ignore criticism and continue making the same mistakes
Because it confirms that we don't need to change anything in our way of communicating

Because it allows us to justify our own mistakes
Because we develop greater understanding and patience for the mistakes of others
Because it gives us the right to judge the mistakes of others more harshly
Because we learn to avoid people who communicate poorly