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Test Turning Conflicts into Opportunities for Growth
Agenda
QUESTION 1: What is the first step to effectively manage a conflict?
Change our perception and accept it as a natural part of relationships
Avoid any type of discussion to maintain peace
Find a culprit as quickly as possible to solve the problem
Imposing our solution over that of others
2nd QUESTION: What is the first and most fundamental strategy to apply when a conflict arises?
Quickly think of a strong response
Keep calm and start listening carefully
Leave the conversation if emotions are intense
Seek support from third parties to validate our position
QUESTION 3: What does poor conflict management focus on according to the text?
In collaboration to solve the problem
In actively listening to all parties involved
In finding a culprit instead of looking for solutions
In strengthening the relationship through disagreement
QUESTION 4: What does the shift in mentality from "me against you" to "us against the problem" mean?
It means that one person must always give in to the other
It involves seeking an external mediator to decide who is right
It refers to ignoring the conflict until it disappears on its own
It is moving from confrontation to collaboration to find solutions
QUESTION 5: What can happen to a relationship if a conflict is handled effectively?
You can emerge stronger, generating a deeper level of trust and respect
It inevitably weakens due to the tension generated
Returns to its original state without any significant changes
It ends in a temporary truce, but the underlying problem persists
QUESTION 6: Why is trying to avoid conflict at all costs a useless strategy?
Because it shows weakness and lack of character
Because it often allows small problems to escalate
Because conflicts are always beneficial, no matter how they are handled
Because the only way to resolve anything is through direct confrontation
QUESTION 7: What is the objective of conflict management according to the text?
Create an environment completely free of disagreements
Winning every argument to demonstrate the validity of our arguments
Develop the skills to handle disagreements respectfully and constructively
Identify which relationships are problematic so you can end them
QUESTION 8: What is achieved by actively listening instead of thinking about our response during a conflict?
The opportunity to defend our point of view is lost
Submission is shown to the other person
The conflict is unnecessarily prolonged
Tensions are de-escalating and the conditions for rational dialogue are being created
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