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Test Empathy Development Practice
Agenda
QUESTION 1: What is empathy according to the text?
Understand only what someone says
Offering immediate solutions
Objectively analyzing the situation
Connect with what the other person is feeling
QUESTION 2: According to the exercise, what is our first reaction to someone's discomfort?
Ask the other person to take a deep breath
Trying to distract with humor
Remaining completely silent
Try to fix the problem or offer solutions
3rd QUESTION: What is the main task during the exercise?
Interrupt to ask for more information
Validate their feelings without giving immediate solutions
Convince them to look on the bright side
Advise a step-by-step plan
4th QUESTION: What is recommended in Step 1?
Choose a close person and an unhurried time for conversation
Write a list of possible solutions
Avoid talking to acquaintances to be impartial
Practice in front of a mirror
QUESTION 5: What does it mean to validate according to the text?
Repeat your words verbatim
Offer assurances that everything will be fine
Show that you understand and accept what he/she feels without minimizing or judging it
Changing the subject to relieve tension
QUESTION 6: During the conversation, what does it suggest to focus on listening to?
Silences to anticipate responses
The emotions the other person is experiencing
The technical details of the problem
Solutions proposed by others
7TH QUESTION: What is an example of an empathic phrase mentioned?
I understand this must be really difficult for you
Don't worry, everything will be fine
Relax, it happens to everyone
I recommend that you make a to-do list
8TH QUESTION: In the final reflection, what do you propose to evaluate?
If the other person accepted your solutions
What mistakes the other person made
How the other person felt, how you felt and what you learned about validation
What persuasive techniques worked best
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