Onlinecourses55 - Start page
Home
LOGIN
REGISTER
LOGIN
REGISTER
Seeker
Test Best Practices for Writing Emails
Agenda
1st QUESTION: When, according to the text, should one never send an email?
To request urgent information
In a state of anger, frustration, or any other intense negative emotion
When the message is very long and detailed
To confirm receipt of an important document
2nd QUESTION: What two things should a good email subject line do?
Be very long and detailed in order to explain all the content
Always use capital letters to draw attention
Encourage the recipient to open the message and give them a clear idea of its content
Contain a direct question for the recipient
3rd QUESTION: What is a very common mistake in writing emails according to the text?
Omit a clear "call to action" (call to action)
Writing subject lines that are too specific
Use overly formal language
Attach large files
4th QUESTION: Why is it a bad idea to send an email when you're angry?
Because the mail server may mark it as spam
Because the recipient may not understand the tone of the message
Because the message is likely to contain spelling errors
Because emails create a permanent written record that can escalate a conflict
5th QUESTION: What practice is considered excellent for providing immediate context on a matter?
Write the subject in several languages
Use keywords in brackets like "[ACTION REQUIRED]
Always start with the sender's name
Include the date and time in the subject line
6th QUESTION: What main characteristic should a good "call to action" have?
It should be an open and general question
It must be written in bold and placed at the end of the email
It must be direct and precise, leaving no room for interpretation
It should be passive and subtly suggest what is needed
7th QUESTION: Which of the following is an example of a vague subject line that should be avoided?
A simple question mark or the word "Question
[DECISION] Approval of the Q4 budget
Sales report for the week of July 15–21"
[REMINDER] Team meeting tomorrow at 10:00
8th QUESTION: What is the "golden rule" mentioned in the text regarding the content of emails?
You should always respond to all emails within 24 hours
The email should not be longer than three paragraphs
The use of emoticons should be avoided in professional communications
If you don't want your message repeated or put on record, don't write it in an email
Send
This test is only available to students who have purchased the course
INCORRECT QUESTIONS
Previous
Next
Are there any errors or improvements?
Where is the error?
What is the error?
Send
