1st QUESTION: According to the text, what does the voice communicate besides the words?
2nd QUESTION: What happens if words intended to show empathy are spoken in an apathetic voice?
3rd QUESTION: What is intonation, according to the text?
4th QUESTION: In the colleague's example, what does the same phrase convey when said in a slow voice and a deep tone?
5th QUESTION: What is essential for communication to be truly effective?
6th QUESTION: How might words of support said in a monotone tone be perceived?
7th QUESTION: Besides tone of voice, what other nonverbal element should be in sync for congruent communication?
8th QUESTION: What is the main conclusion that the contrast between the examples demonstrates?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased
