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Test Challenges and Strategies in Communicating with Virtual Teams
Agenda
1st QUESTION: Why has email become established as a key structural tool in a virtual and asynchronous environment?
Because it allows the creation of an organized operational rhythm while respecting time differences
Because it is the only channel that allows recording conversations
Because it facilitates the use of idioms and humor to bring the team together
Because it's faster than instant messaging
2nd QUESTION: What should virtual teams avoid when communicating with people from diverse cultures?
The use of an overly formal vocabulary
The use of idioms, local slang, or colloquial phrases
The creation of a clear record of interactions
The one-way transmission of information without debate
3rd QUESTION: What is a particularly sensitive area that can create unnecessary misunderstandings in multicultural teams?
The establishment of delivery deadlines
Documentation of the decisions made
Humor, since a joke can be harmless in one culture and offensive in another
The choice of which email platform to use
4th QUESTION: What is the main benefit of email allowing each member to process information on their own schedule?
Ensure all team members respond immediately
Encourage sending fewer emails
Eliminates the need to document formal communications
Different time zones and geographic dispersion are respected
5th QUESTION: For the email communication dynamic to work, what is essential for the entire team to agree on?
That email will be the primary vehicle for formal and documented communications
That all communications must include some element of humor
It is mandatory to reply to every email within 10 minutes
That face-to-face conversations remain the priority
6th QUESTION: What should communication in multicultural virtual teams focus on to ensure clarity?
In the personal opinions and feelings of each member
In practice, using simple and direct vocabulary
Using local jargon to create a team identity
In the length and detail of each message sent
7th QUESTION: According to the text, when could humor be used in multicultural group communications?
In all communications, to make the atmosphere more pleasant
Only in video calls, never in writing
Only if one has a very strong personal relationship and a deep understanding of the other's cultural context
Only when the team shares the same nationality
8th QUESTION: What does the use of language of maximum clarity and universality primarily prevent?
That the messages are too serious and formal
That team members cannot get to know each other on a personal level
That communication becomes slow and inefficient
That unnecessary misunderstandings arise from cultural or language differences
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