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Test How to Communicate a Decision Clearly and Transparently
Agenda
1st QUESTION: What is the most important rule when communicating a decision?
Start with a long introduction to prepare the interlocutor
Be direct and avoid beating around the bush
Explain the consequences first, rather than the decision
Wait for the other person to ask before giving the news
2nd QUESTION: What is the negative effect of starting a conversation with evasive remarks according to the text?
Create an environment of trust and transparency
Allow the conversation to focus on the why
Makes the other person feel more comfortable
It causes stress and anxiety in the interlocutor
3rd QUESTION: After directly communicating the decision, what is the next essential step?
Provide the context, the motivations, and the consequences
Immediately open the floor for dialogue and questions
End the conversation to avoid arguments
Repeat the decision several times to ensure it is understood
4th QUESTION: How should the level of detail be adapted in the explanation of a decision?
It should always be the maximum possible, regardless of the audience
It should always be brief and focused on data
It should be adapted to the audience
It is not necessary to adjust the level of detail
5th QUESTION: What does the final phase consist of after explaining the decision and its context?
Justify the decision again with new arguments
Discuss the next steps in concrete terms and look to the future
Assess the audience's mood
End the meeting as soon as possible
6th QUESTION: What technique is mentioned as very effective for the dialogue phase?
Avoid answering difficult questions
Limit the time for questions
Request that questions be submitted in writing
Anticipate the questions the audience may have
7th QUESTION: What is achieved by announcing the decision clearly and explicitly from the outset?
Remove the tension and establish a framework of transparency
Ensure that everyone agrees with the decision
Generate more questions and doubts among the audience
Shows a lack of empathy toward the interlocutor
8th QUESTION: What does anticipating and proactively addressing the audience's questions demonstrate?
Uncertainty about the decision made
Desire to end the conversation quickly
Empathy, transparency, and firm control of the situation
That the decision is not completely defined
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