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Test How to Formulate a Request to Maximize Collaboration
Agenda
1st QUESTION: What is the first step in the 4-step model for formulating an effective request?
Make a clear and specific request
Express how you feel
Present objective and verifiable data (Facts)
Explain the underlying need
2nd QUESTION: When expressing your emotions (second step), which pronoun should be used to take responsibility for your feelings?
The pronoun "I
The pronoun "you
The pronoun "nosotros
No pronouns should be used
3rd QUESTION: What does the 4-step communication framework turn a potential complaint into?
In a direct accusation
In an unavoidable argument
In a monologue without a response
In a constructive request
4th QUESTION: In the example about tardiness, what is the "Need" that is explained in the third step?
The need for the colleague to apologize
The importance of maintaining an environment of punctuality and mutual respect
The need to end meetings earlier
The importance of everyone arriving 15 minutes early
5th QUESTION: After making the request, what is the crucial question to validate the agreement?
Is this possible for you?
Why are you late?
Do you understand what I have told you?
Are you angry with me?
6th QUESTION: What is the main benefit of obtaining a "yes" as the response to the final request?
End the conversation immediately
Allows exploring the reasons for the refusal
Show that the sender is right
Increases the likelihood that the person will comply with what was agreed
7th QUESTION: If the answer to the request is "no", what is the correct strategy according to the text?
Insist and argue until you get a 'yes
Explore the reasons for the refusal to seek a joint solution
End the conversation and report the issue to a supervisor
Accept the refusal without asking any further questions
8TH QUESTION: WHAT IS ACHIEVED BY INITIATING THE CONVERSATION WITH OBJECTIVE, VERIFIABLE FACTS?
Generate an immediate emotional response
That the other person feels attacked
It's difficult for the other person to contradict the data presented
Speed up the conversation to get to the request quickly
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INCORRECT QUESTIONS
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What is the error?
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