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Test Managing Negative Emotions for Constructive Communication
Agenda
1st QUESTION: What is a much more effective approach than "controlling" or repressing negative emotions, according to the text?
Suppress them completely
Learn to handle them
Ignore them until they disappear
Always express them immediately
2nd QUESTION: What happens when we allow emotions such as anger or frustration to dictate our communication?
Communication becomes clearer and more direct
The message is easier to understand
The result is almost always destructive and conveys negativity
The interpersonal relationship is strengthened
3rd QUESTION: What is the most important practical strategy if you feel too angry to have a constructive conversation?
Speak faster to finish sooner
Write an email instead of talking
Ignore the emotion and continue the conversation
Postpone the conversation until a time when you are calmer
4th QUESTION: What is the fundamental difference between managing and controlling an emotion?
Managing involves guiding the reaction, while controlling involves suppressing
Controlling is more effective than managing
There is no difference, they are synonyms
Managing is a passive technique and controlling is an active technique
5th QUESTION: How is the recipient likely to perceive an order or criticism expressed in an angry tone?
As a sign of interest
As a way to help improve
Like a personal attack
As an objective and valid comment
6th QUESTION: What powerful tool is mentioned to reduce stress and emotional reactivity before an important meeting?
Writing in a diary
Meditation
A discussion with a colleague
The preparation of a script
7th QUESTION: What effect does a communication perceived as aggressive have on the interlocutor?
So that the message is better understood
Greater confidence in the issuer
A collaborative attitude
A defensive reaction
8th QUESTION: What is eroded and damaged when communication becomes ineffective because of anger?
Trust and interpersonal relationships
Only the content of the message
The speed of the conversation
The clarity of the arguments
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INCORRECT QUESTIONS
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