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Test Offering Suggestions instead of Criticism in a Cross-Cultural Context
Agenda
1st QUESTION: How can the phrase 'I don't understand' be perceived in some cultures, according to the text?
As a request for greater clarity
As a sign of genuine interest
As a sign that the recipient is ignorant
Like an implicit accusation that "you're not explaining yourself clearly
2nd QUESTION: What is one of the golden rules for giving negative feedback in an intercultural context?
Always do it in private
Always do it in writing
Do it in front of the team so everyone can learn
Avoid giving any kind of feedback
3rd QUESTION: What effects can offering someone criticism in a public forum have on them in many cultures?
A great shame or "loss of prestige
An increase in their motivation and commitment
An opportunity for you to demonstrate your strength
A reason for their peers to offer support
4th QUESTION: Instead of saying "That approach won't work," what more skillful alternative is suggested in the text?
You are completely mistaken in your approach
I would do it in a completely different way
An alternative idea we could explore is
We have to start over from the beginning
5th QUESTION: What can be interpreted as harsh criticism and a display of negativity in some cultures?
The use of open-ended questions
A soft and measured tone of voice
The use of imperative language such as "You should
A smile at the end of the sentence
6th QUESTION: What is the most respectful and effective approach to giving feedback that might be interpreted as negative?
A video call with the whole team
A one-on-one conversation in a private setting
An email detailing all the points that need improvement
A formal meeting with minutes of the agreements
7th QUESTION: What is avoided when changing one's approach from a critical one to a collaborative one?
That the other person feels judged
Make the conversation faster and more direct
Let the important problems be ignored
Having to repeat the feedback several times
8th QUESTION: What type of question is an effective technique for exploring the interlocutor's reasoning in a non-confrontational way?
A closed question that only allows a yes or no answer
A question that begins with the word "Why
An open-ended question like "What would happen if we tried this other method?
A question that directly challenges the other person's intelligence
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