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Test Overcoming Cultural Barriers in Communication
Agenda
1st QUESTION: What is the most important principle in intercultural communication to avoid misunderstandings, according to the text?
Always assume negative intent
Respond immediately to clarify the situation
Ignore the message if you don't understand it
Always give the benefit of the doubt and assume positive intent
2nd QUESTION: What is recommended to do if a written message from another culture raises doubts or provokes a negative reaction?
Escalate to a richer communication channel, such as a phone call
Respond impulsively in writing
Forward the email to a superior so they can interpret it
Ignore the message to avoid creating a conflict
3rd QUESTION: What can happen in very hierarchical cultures if a junior member is asked for their opinion in public?
The junior member will feel valued and respond openly
A very productive debate of ideas will be generated
It can put the person in an awkward and embarrassing situation
The direct supervisor will be proud of his team
4th QUESTION: What is the right strategy to elicit ideas from junior members in hierarchical cultures?
Present ideas directly to the group without consulting beforehand
Ask the junior member for their opinion in front of their superior
Ask for those ideas privately first
Send an email to the entire team asking for feedback
5th QUESTION: Why is maintaining an intentionally positive tone an effective strategy in intercultural communication?
Because people are more receptive to someone who communicates positively and constructively
Because it demonstrates superiority and knowledge about the subject
Because it accelerates communication and decision-making
Because it's the only way to avoid using translators
6th QUESTION: What is the best way to frame direct criticism to maintain harmony in an intercultural context?
Like direct orders that allow no discussion
As an opportunity to point out the other's mistakes
As a negative judgment about the work performed
Such as new ideas or alternative perspectives
7th QUESTION: What may be perceived as rude or curt in one culture, while in another it is seen as direct and efficient?
A direct message
A telephone call
A face-to-face conversation
A hand gesture
8th QUESTION: What prevents escalating to a richer communication channel such as a phone call?
Unnecessary conflicts that arise from a simple cultural misunderstanding
The need to have to write more emails
A slower but safer communication
The loss of important information during the conversation
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