1st QUESTION: What acts as a filter through which we express ourselves, even before we say a word?
2nd QUESTION: What is the first and most important skill for managing the impact of our emotions on communication?
3rd QUESTION: What can happen if we ignore our emotional state before an important interaction?
4th QUESTION: According to the text, what technique can help calm the nervous system if we feel nervous?
5th QUESTION: What is an example of great professionalism mentioned in the text?
6th QUESTION: How might a presentation turn out if we feel apathetic or unmotivated about the topic?
7th QUESTION: What does emotional self-awareness allow us to do before a conversation?
8th QUESTION: What is preferable to do instead of approaching a delicate discussion while angry?
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