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Test The Role of Emotions in Communication
Agenda
1st QUESTION: According to the text, what percentage of a message's impact can the emotional component account for?
100% of the impact
50% of the impact
Up to 80% of the impact
A small fraction
2nd QUESTION: What are human beings programmed to respond to first in communication?
To the emotional content
To the verbal content
To the logic of the arguments
To sentence structure
3rd QUESTION: If someone says "I'm very calm" in a tense voice, what will the listener tend to believe?
He/she will believe the literal words
He will feel confused and won't believe anything
It will ignore both the words and the tone
They will believe the nonverbal message of anger
4th QUESTION: What are we primarily conveying when we communicate from a state of anger?
A clear and logical idea
Our emotional state
A summary of the facts
Our objective opinion
5th QUESTION: Besides being a filter, what are emotions for a perceptive communicator?
A valuable source of information
An obstacle that should be ignored
An unimportant add-on
An inevitable distraction
6th QUESTION: What does learning to "read" our emotions and those of others give us?
A deeper understanding of the situation
Only the literal meaning of the words
A biased and unreliable view of reality
The ability to win any argument
7th QUESTION: What completely nullifies the verbal content of a neutral conversation in the given example?
A weak emotional response
The lack of visual context
An almost imperceptible sound
A strong emotional response elicited by the visual context
8th QUESTION: What can a communicator do with the information if they detect fear or frustration in their interlocutor?
To react only to their words
To end the conversation immediately
To guide the interaction toward a more constructive outcome
To impose one's own point of view more forcefully
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INCORRECT QUESTIONS
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