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Test The Role of Emotions in Communication

1st QUESTION: According to the text, what percentage of a message's impact can the emotional component account for?

2nd QUESTION: What are human beings programmed to respond to first in communication?

3rd QUESTION: If someone says "I'm very calm" in a tense voice, what will the listener tend to believe?

4th QUESTION: What are we primarily conveying when we communicate from a state of anger?

5th QUESTION: Besides being a filter, what are emotions for a perceptive communicator?

6th QUESTION: What does learning to "read" our emotions and those of others give us?

7th QUESTION: What completely nullifies the verbal content of a neutral conversation in the given example?

8th QUESTION: What can a communicator do with the information if they detect fear or frustration in their interlocutor?

This test is only available to students who have purchased the course
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