1st QUESTION: What is a strategy doomed to failure according to the text?
2nd QUESTION: What underpins the ability to adapt the message to the recipient's needs?
3rd QUESTION: What does practicing empathy allow according to the text?
4th QUESTION: What should an emotionally intelligent communicator do if they perceive that their interlocutor is not receptive?
5th QUESTION: What should truly effective communication focus on?
6th QUESTION: What becomes an act of service when we focus on the recipient's needs?
7th QUESTION: What are the two key questions that should be asked before conveying a message?
8th QUESTION: What drastically increases the likelihood that the message will be received positively?
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