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Test Collect data without sounding like an interrogation

QUESTION 1: According to the text, why should you soften your tone when requesting information?

QUESTION 2: What is recommended instead of direct orders when asking for references?

QUESTION 3: According to the text, what is one of the most damaging mistakes when collecting data?

QUESTION 4: What is the effect of recording critical data as it is mentioned?

QUESTION 5: What responsibility does the worker have regarding their vocal tone?

QUESTION 6: What drastically reduces the consumer’s initial resistance?

QUESTION 7: What is a consequence of requesting redundant details?

QUESTION 8: What practice is recommended to prevent the user from repeating their story?

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