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Test Elimination of Conflict Triggering Terms

QUESTION 1: What happens immediately upon hearing a flat refusal, according to the text?

QUESTION 2: How does a restrictive word affect mediation, according to the text?

QUESTION 3: Why is it important to choose your words carefully?

QUESTION 4: What effect does it have to ask someone to “calm down” when they are upset?

QUESTION 5: What does the text recommend instead of using the word “obvious”?

QUESTION 6: What is a physiological consequence mentioned when hearing direct refusals?

QUESTION 7: What effect does replacing destructive phrases with proactive statements have?

QUESTION 8: According to the summary, what benefit does replacing harmful words with understanding phrases provide?

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