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Test Elimination of distractions in communication

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QUESTION 1: What is the unacceptable practice that almost immediately disrupts the flow of communication?

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QUESTION 2: What effect does formulating mental responses have while the customer is voicing their complaint?

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QUESTION 3: What is a trigger that exacerbates the other person’s aggression?

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QUESTION 4: Why are external stimuli blocked during interaction?

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QUESTION 5: What action creates an atmosphere of exclusivity during the conversation?

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QUESTION 6: What behavior must be enforced to prevent deterioration during data collection?

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QUESTION 7: What does focusing all analytical faculties on the narrative ensure?

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QUESTION 8: What effect does interrupting someone else’s speech to introduce one’s own arguments have?

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