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Test Integral methodology Phase one: Connection

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QUESTION 1: What is the main focus of the first functional block in a complaint-resolution-oriented architecture?

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QUESTION 2: What should the worker do before proposing a restorative solution?

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QUESTION 3: In the initial stage, besides listening to individual words, what should be done?

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QUESTION 4: What does the representative achieve by listening attentively?

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QUESTION 5: Why is it essential to take in the full context?

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QUESTION 6: What is the essential step once the information has been assimilated?

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QUESTION 7: According to the text, what does the individual who comes forward with a problem require?

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QUESTION 8: What effect does conveying deep empathy with decisive authority have?

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