QUESTION 1: According to the text, which attrition tactic is useful in allowing time for the aggrieved person to vent their complaints?

QUESTION 2: According to the text, what effect does it usually have when an individual speaks without censorship?

Hanging up the phone or closing the window without warning
Professionally notify the customer that the session is ending due to inappropriate behavior, while leaving the possibility of resuming if they regain their composure
No possibility of resuming management in the future
Transferring the call immediately to another line without explanation

Which must be abruptly interrupted without warning
This is a standard and recommended practice in any case
This is a last resort and should be implemented only after clearly stating that verbal abuse is unacceptable
Always transfer the call before ending it