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Test Structural personalization of treatment

QUESTION 1: According to the text, what effect does using the first-person singular have in conflict mediation?

QUESTION 2: What does the text recommend to humanize communication with the user?

QUESTION 3: According to the text, why is the use of the corporate plural avoided?

QUESTION 4: What role does mentioning the person’s first name play?

QUESTION 5: What does speaking in the first person convey about the specialist’s authority?

QUESTION 6: What empirical effect does the text mention regarding the use of the singular?

QUESTION 7: What risk is identified when using incomprehensible jargon?

QUESTION 8: According to the summary, what does abandoning the corporate plural achieve?

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