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Testclienttypologiesandtheirtreatment(Ii)
Agenda
QUESTION 1: What type of guests stay regularly and who should receive special attention to increase their loyalty?
Potential clients
Occasional customers
Regular customers
VIP Clients
QUESTION 2: What special amenities should VIP guests provide in their rooms?
Only flowers
Only fresh fruit
Fresh fruit or flowers
Cleaning supplies
QUESTION 3: What security measures are taken when controlling entrances and exits for special clients?
Baggage check only
Control of entry and exit of customers, luggage, merchandise and material
Only merchandise control
Only personnel control
QUESTION 4: What should hotel staff keep in mind regarding information about the visit of special guests?
Detailed information
Absolute confidentiality
Public information
Total transparency
QUESTION 5: What is the main difference between occasional and regular customers?
Occasional customers repeat, regular customers don't
Regular guests stay regularly, occasional guests do so sporadically
Occasional customers are more profitable
Regular customers always complain
QUESTION 6: What kind of hotel protection services can be provided for special guests?
Only permanent ones
Permanent, nocturnal or occasional
Only occasional
Only nocturnal
QUESTION 7: What should be increased in the hotel as an internal security measure for VIPs?
The number of cameras
The security system with the most cameras, guards, and doormen
The cleaning staff
The size of the rooms
QUESTION 8: Who should notify the housekeeping department in advance of the arrival of VIP clients?
The housekeeper
The security department
Reception
The food and beverage department
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