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Testclienttypologiesandtheirtreatment(Ii)

QUESTION 1: What type of guests stay regularly and who should receive special attention to increase their loyalty?

QUESTION 2: What special amenities should VIP guests provide in their rooms?

QUESTION 3: What security measures are taken when controlling entrances and exits for special clients?

QUESTION 4: What should hotel staff keep in mind regarding information about the visit of special guests?

QUESTION 5: What is the main difference between occasional and regular customers?

QUESTION 6: What kind of hotel protection services can be provided for special guests?

QUESTION 7: What should be increased in the hotel as an internal security measure for VIPs?

QUESTION 8: Who should notify the housekeeping department in advance of the arrival of VIP clients?

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