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Testcommunicationtechniquesandrulesofconductinresponsetocustomerrequests

QUESTION 1: What factors make up the communication process, in addition to verbal and paralinguistic factors?

QUESTION 2: What type of feedback seeks to teach or guide toward improvement?

QUESTION 3: What area of personal space is appropriate for the work environment, according to the concept of proxemics?

QUESTION 4: What is the ultimate goal of any staff interaction with the customer?

QUESTION 5: Why is effective communication essential in the provision of hotel services?

QUESTION 6: What happens when no response is given in the communication process?

QUESTION 7: What should housekeeping staff do as a basic rule of courtesy when encountering guests in common areas?

QUESTION 8: What type of feedback should be avoided because it is direct and damaging criticism?

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