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Testcomplaintsandclaimsmanagement

QUESTION 1: What type of system is used to resolve consumer disputes out of court?

QUESTION 2: What is the first thing a worker should do when a customer expresses dissatisfaction?

QUESTION 3: What should be done if a customer complains that the towels are torn?

QUESTION 4: What is recommended to do if a guest is angry because their room is not ready?

QUESTION 5: What is usually the source of complaints in the housing area?

QUESTION 6: What is the characteristic of the Consumer Arbitration System, apart from being fast and simple?

QUESTION 7: What should be avoided when dealing with a complaining customer, according to protocol?

QUESTION 8: What should you do if a customer complains about the noise of the vacuum cleaner in the hallway?

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