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Testqualityassuranceandthe[q]tourismqualitymark
Agenda
QUESTION 1: What is the main objective of quality assurance in the tourism sector?
Encourage competition between hotels
Increase prices for services
Promote continuous improvement of all processes to meet or exceed customer needs
Reduce the number of employees
QUESTION 2: What is quality according to the ISO 9000:2000 standard?
The degree to which a set of inherent characteristics meets the requirements
The number of stars of a hotel
The number of employees in an establishment
Customer opinions on social media
QUESTION 3: What is temporarily granted to hosting companies that exceed the minimum requirements for their category?
The "Q" Brand for Tourism Quality
The "Recommended for its quality" distinction
The ISO 9000 certificate
An award for excellence
QUESTION 4: Which organization manages the "Q" Mark for Tourism Quality?
The Ministry of Tourism
The Institute for Spanish Tourism Quality (ICTE)
The Hotel Association
The European Commission
QUESTION 5: What benefits does implementing a quality management system bring to a hotel?
Only cost savings
The creation of documented methodology, customer security and transparency in processes
Only security transmission to customers
Only the greatest simplicity and transparency in the processes
QUESTION 6: What criteria are taken into account to obtain the "Recommended for Quality" distinction, in addition to staff qualifications?
The relationship between the capacity of the establishment and the number of employees
Staff seniority
The existence of complementary services and facilities
All of the above
QUESTION 7: Which of the following is not a quality tool used by companies for continuous improvement when they belong to the "Q" Brand?
Surveys
Complaints and claims management
Suggestions
Social media advertising
QUESTION 8: Which auditing company is not recognized by the ICTE for granting the "Q" Mark?
SGS
AENOR
KPMG
Bureau Veritas
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