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Test How to respond to criticism or accusation?

QUESTION 1: WHAT IS ASSERTIVE COMMUNICATION?

QUESTION 2: WHY IS IT IMPORTANT TO KNOW HOW TO RESPOND ASSERTIVELY TO CRITICISM OR ACCUSATIONS?

QUESTION 3: WHAT DOES ACTIVE LISTENING MEAN?

QUESTION 4: WHY IS IT IMPORTANT TO REMAIN CALM WHEN RESPONDING TO CRITICISM OR ACCUSATIONS?

QUESTION 5: WHAT DOES IT MEAN TO VALIDATE EACH OTHER'S FEELINGS?

QUESTION 6: WHY IS IT IMPORTANT TO AVOID ATTACKING THE OTHER PERSON IN THE ANSWER?

QUESTION 7: WHY IS IT COUNTERPRODUCTIVE TO JUSTIFY ONESELF IN THE FACE OF CRITICISM OR ACCUSATION?

QUESTION 8: WHAT ARE COMMUNICATION STYLES AND HOW CAN THEY AFFECT INTERPERSONAL RELATIONSHIPS?

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