QUESTION 2: WHY IS IT IMPORTANT TO KNOW HOW TO RESPOND ASSERTIVELY TO CRITICISM OR ACCUSATIONS?
QUESTION 3: WHAT DOES ACTIVE LISTENING MEAN?
QUESTION 4: WHY IS IT IMPORTANT TO REMAIN CALM WHEN RESPONDING TO CRITICISM OR ACCUSATIONS?
QUESTION 5: WHAT DOES IT MEAN TO VALIDATE EACH OTHER'S FEELINGS?
QUESTION 6: WHY IS IT IMPORTANT TO AVOID ATTACKING THE OTHER PERSON IN THE ANSWER?
QUESTION 7: WHY IS IT COUNTERPRODUCTIVE TO JUSTIFY ONESELF IN THE FACE OF CRITICISM OR ACCUSATION?
QUESTION 8: WHAT ARE COMMUNICATION STYLES AND HOW CAN THEY AFFECT INTERPERSONAL RELATIONSHIPS?
Please, log in to have your progress recorded. Without logging in, you will be able to take the test but your progress in the course will not be increased