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Test Exercises to improve communication in difficult situations
Agenda
QUESTION 1: WHICH OF THE FOLLOWING STATEMENTS IS CORRECT ABOUT EXERCISES TO IMPROVE COMMUNICATION IN DIFFICULT SITUATIONS?
It is not necessary to identify irrational thoughts
Practicing active listening involves interrupting and judging the other
Assertive communication does not require expressing emotions clearly
Practicing conflict resolution involves identifying the problem and defining it clearly
QUESTION 2: WHAT SHOULD BE DONE TO IMPROVE COMMUNICATION IN DIFFICULT SITUATIONS ACCORDING TO THE TEXT?
Avoid paying attention to the other person and judging their words
To repeat in our own words what the other person has said
Invalidating each other's feelings and not showing empathy
Failure to express emotions clearly and directly
QUESTION 3: WHAT IS ONE OF THE STEPS TO PRACTICE ASSERTIVE COMMUNICATION IN DIFFICULT SITUATIONS?
Ask questions to go deeper into what the other is expressing
Attacking the other person and blaming him/her for the situation
Failure to express emotion clearly and directly
Not listening to the other's response and not seeking a compromise
QUESTION 4: WHAT IS ONE OF THE STEPS TO PRACTICE CONFLICT RESOLUTION ACCORDING TO THE TEXT?
Failure to clearly identify the problem
Do not look for possible solutions and evaluate them together
Do not select the best solution and define a plan of action
Do not evaluate the result and make adjustments if necessary
QUESTION 5: WHAT IS ONE OF THE BENEFITS OF PRACTICING ACTIVE LISTENING IN DIFFICULT SITUATIONS?
Generate interruptions and judgments towards each other
Avoiding understanding the other's point of view
Validate each other's feelings and show empathy
Not paying full attention to what the other is saying
QUESTION 6: WHAT IS ONE OF THE MISTAKES TO AVOID WHEN PRACTICING ASSERTIVE COMMUNICATION IN DIFFICULT SITUATIONS?
Express emotions clearly and directly
Attacking the other person and blaming him/her for the situation
Ask questions to go deeper into what the other is expressing
Listen to each other's response and seek a compromise
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INCORRECT QUESTIONS
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