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Test Handling hostile situations
Agenda
1st QUESTION: What is the key attitude when faced with an inappropriate question according to the text?
Respond with irony to neutralize the attack
Change the subject without explaining the reason
Remain calm and set boundaries politely but firmly
Asking the audience to answer for you
QUESTION 2: What is advisable to avoid when facing aggressive questions?
Respond emotionally
Setting polite boundaries
Use elegant exit formulas
Validating emotion without accepting the premise of the attack
QUESTION 3: What is an example of an elegant exit formula mentioned?
That is irrelevant and I will not answer
Let's talk about it when I finish my career
That topic is very personal and I prefer not to discuss it here
I have no obligation to answer anyone
4th QUESTION: If the person insists with a question out of place, what right does the speaker have?
Permanently ignore the attendee
To expel the speaker without explanation
Respond with acid humor to reprimand them
Be more direct and indicate that the question is not pertinent or makes the event uncomfortable
QUESTION 5: How do you suggest managing the sniper who constantly interrupts?
Engage in direct conflict to impose authority
Thank you for your enthusiasm, remember the time rules and propose to leave questions for the end
Avoid looking at it and continue without mentioning it
Allow all your interventions so as not to appear overbearing
QUESTION 6: If the interrupter's behavior persists, what specific action does the text recommend?
Approaching or addressing the person to say that you should continue and that you will talk at the end of the presentation
Ask the audience to silence you
Suspend the session immediately
Ignore any new intervention even if it affects flow
QUESTION 7: What should the speaker do if someone leaves or falls asleep during the talk?
Stopping the speech to get the individual's attention
Don't take it personally and keep the focus on the attendees
Increase volume to wake him/her up
Demanding a public explanation
8TH QUESTION: What to do if you detect a generalized disconnect in the audience?
Continue as usual in the hope that it will pass
Blame participants for their inattention
Scolding the group to regain focus
Change the tone, launch a question or propose a dynamic to reactivate the room
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