QUESTION 1: According to the text, what is the most effective way to open a "question funnel" and gather real evidence?

QUESTION 2: Why do commands like "Tell me about an occasion..." (Rule 1) work?

Because in the context of the interview, answering "No" would be "career suicide"
Because they are closed questions that the candidate can answer with "Yes" or "No"
Because they are technically questions and not commands
Because they give clues as to the answer the interviewer wants to hear

Because it invites the candidate to slide into theory
Because it forces the candidate to relate a real experience, not a theoretical one
Because it allows several questions to be asked at once
Because it gives clues about the behavior that is considered good

Interrupt the candidate and demand an example of customer service
Immediately jump to inquiring about leadership at that moment
Evaluate the candidate negatively for not following the question
Make a note and open a new funnel on leadership after closing the customer service funnel