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Test Rules for Formulating Behavioral Questions
Agenda
QUESTION 1: According to the text, what is the most effective way to open a "question funnel" and gather real evidence?
Use well-phrased behavioral (behavior-based) questions
Using theoretical questions about how you would solve problems
Asking several questions at once to confuse the candidate
Ask questions that lead the candidate to the correct answer
QUESTION 2: Why do commands like "Tell me about an occasion..." (Rule 1) work?
Because in the context of the interview, answering "No" would be "career suicide"
Because they are closed questions that the candidate can answer with "Yes" or "No"
Because they are technically questions and not commands
Because they give clues as to the answer the interviewer wants to hear
3rd QUESTION: What is the biggest mistake to avoid according to Rule 2 (Focus on the Past)?
Use commands such as "Give me an example of..."
Ask neutral or theoretical questions (e.g., "Describe the steps you take...")
Ask only one clear and concise question at a time
Ask questions about a difficult decision from the past month
QUESTION 4: Why is it crucial to anchor the question in the past (e.g., "Tell me about... last month")?
Because it invites the candidate to slide into theory
Because it forces the candidate to relate a real experience, not a theoretical one
Because it allows several questions to be asked at once
Because it gives clues about the behavior that is considered good
QUESTION 5: What is the purpose of the initial opening question, according to Rule 3 (Don't Lead)?
Immediately assess whether the candidate's behavior was good or bad
Give clues to the candidate about the "right" answer
Get the candidate to talk about a relevant topic, not yet evaluated
Find out if the candidate can follow complex instructions
QUESTION 6: What mistake is made in asking, "Describe a difficult decision. How did you approach it? Who did you talk to?" (Rule 4)?
It is a leading question that suggests the answer
It is a theoretical question focused on the future
Multiple questions are being asked in a single intervention
It is a perfect opening question
QUESTION 7: If you ask about "customer service" and the candidate gives an example of "leadership," what should you do?
Interrupt the candidate and demand an example of customer service
Immediately jump to inquiring about leadership at that moment
Evaluate the candidate negatively for not following the question
Make a note and open a new funnel on leadership after closing the customer service funnel
8th QUESTION: Following the rules, which of the following is a poorly worded (theoretical) question?
How would you handle a customer who is very unhappy
Tell me about a time when you had to deal with a very unhappy customer
Talk about a time when you had to go above and beyond your normal duties
Describe a time when you faced a really stressful situation
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