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Test Transforming complaints into constructive requests
Agenda
1st QUESTION: What is the main problem of the chronic complaint according to the text?
Increases productivity
Encourages creativity
Does not solve problems and harms well-being
Fortalece el trabajo en equipo
2nd QUESTION: What negative effects can complaining have on a regular basis?
Improves memory and concentration
Reduces cortisol
May reduce hippocampal size and increase stress
Empower empathy
QUESTION 3: What does Julie Gottman propose as an alternative to complaining?
Ignoring complaints
Converting complaints into clear and positive requests
Avoid talking about emotions
Expressing frustration without a filter
QUESTION 4: What is the first part of the model for transforming a complaint?
Expressing gratitude
Formulate a general complaint
Describe the emotion related to a specific situation
Ask for something without justification
QUESTION 5: What is the second part of the model ("my positive need is...")?
Formulate a critique
Requesting change without emotion
Clearly articulating what you want to happen
Minimizing the problem
6th QUESTION: What is the purpose of expressing the impact of fulfilling a request?
To end the conversation
To prove you are right
To explain the benefit of the proposed solution
To avoid conflicts
7th QUESTION: Why does a constructive request generate less defensiveness?
Because self-will is imposed
Because it avoids eye contact
Because it does not accuse and expresses needs
Because it forces you to act
QUESTION 8: What benefit does this model have on the way problems are dealt with?
Encourages silence
Avoid having to talk
Allows a passive attitude
Encourages active and healthy coping
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INCORRECT QUESTIONS
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Are there any errors or improvements?
Where is the error?
What is the error?
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