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Test The smile in communication
Agenda
QUESTION 1: WHAT CAN A GENUINE SMILE CONVEY DURING COMMUNICATION?
Disinterest and lack of confidence
Warmth, empathy and trust
Hostility and negativity
Indifference to others
QUESTION 2: WHAT IMPACT CAN A SMILE HAVE DURING A PRESENTATION OR SPEECH?
Generate rejection and lack of attention from the public
Conveying insecurity and lack of credibility
Creating a tense and conflictive environment
Establish an emotional connection with the audience
QUESTION 3: WHAT IS THE ROLE OF THE SMILE IN NON-VERBAL COMMUNICATION?
Increasing tension and conflict
Demonstrating disinterest and unwillingness to interact
Reinforce the message and show interest in interacting with the customer
Generate a negative environment that is not conducive to problem solving
QUESTION 4: IN WHICH COMMUNICATION SITUATIONS IS THE SMILE APPLICABLE?
Informal meetings only
Only in formal presentations
In a wide range of communication situations
In situations of conflict and confrontation
QUESTION 5: WHAT IS THE EFFECT OF A CONTAGIOUS SMILE ON OTHERS?
Generate negative responses and hostility
Create an environment of trust and openness
Cause rejection and lack of interest
Showing devaluation and indifference to others
QUESTION 6: WHY IS IT IMPORTANT TO PRACTICE A GENUINE SMILE IN FRONT OF THE MIRROR?
To become familiar with the facial expression and make it look natural
To hide true emotions
To avoid any kind of smile during communication
To show indifference to others
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INCORRECT QUESTIONS
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