QUESTION 1: WHAT CAN HELP AVOID PUTTING PEOPLE ON HOLD DURING A PHONE CALL?
QUESTION 2: HOW CAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS IMPROVE COMMUNICATION OVER THE PHONE?
QUESTION 3: WHAT ARE THE ADVANTAGES OF DETAILED RECORDS OF EACH TELEPHONE CONVERSATION IN A CRM SYSTEM?
QUESTION 4: WHY IS IT IMPORTANT TO TRAIN CUSTOMER SERVICE REPRESENTATIVES IN PROBLEM SOLVING?
QUESTION 5: WHAT IS ONE OF THE BENEFITS OF IMPLEMENTING A CALL ESCALATION SYSTEM?
QUESTION 6: HOW CAN THE USE OF A CALL SCHEDULING SYSTEM AVOID LONG WAITING TIMES?
QUESTION 7: WHAT STRATEGY CAN HELP AVOID LONG WAIT TIMES WHEN IDENTIFYING AN INCREASE IN CALL VOLUME?
QUESTION 8: WHAT IS ONE OF THE PROACTIVE APPROACHES TO AVOID PUTTING PEOPLE ON HOLD DURING A PHONE CALL?
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