Test Communication with customers

QUESTION 1: WHAT DOES INTERACTION WITH CUSTOMERS INVOLVE BEYOND TRANSMITTING INFORMATION ABOUT PRODUCTS OR SERVICES?

To prevent customers from asking questions in advance
To maintain a good relationship with customers and preserve the company's reputation
To incentivize customers to make negative comments
None of the above

Drive customers away and lose customer retention
Turn a negative experience into an opportunity to demonstrate the company's commitment to customer satisfaction
Offering unfair compensation to customers
None of the above