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Test Customer retention techniques

QUESTION 1: WHY IS IT MORE PROFITABLE AND BENEFICIAL TO KEEP EXISTING CUSTOMERS THAN TO ACQUIRE NEW ONES?

QUESTION 2: WHAT KIND OF TECHNIQUES ARE REQUIRED TO ACHIEVE EFFECTIVE CUSTOMER RETENTION?

QUESTION 3: WHICH OF THE FOLLOWING IS NOT A CUSTOMER RETENTION TECHNIQUE?

QUESTION 4: WHAT ARE UPSELLING AND CROSS-SELLING PROGRAMS BASED ON?

QUESTION 5: WHAT DOES UPSELLING INVOLVE?

QUESTION 6: WHAT IS ONE OF THE OBJECTIVES OF CROSS-SELLING?

QUESTION 7: WHY IS IT RELEVANT TO OFFER EXCLUSIVE BENEFITS TO EXISTING CUSTOMERS?

QUESTION 8: WHY IS IT IMPORTANT TO APPLY UPSELLING AND CROSS-SELLING TECHNIQUES IN A BUSINESS WITH CONSIDERATION?

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