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Test Terminating an unprofitable customer
Agenda
QUESTION 1: WHY MIGHT IT BE NECESSARY TO TERMINATE AN UNPROFITABLE CUSTOMER?
All of the above
To enhance the company's reputation
To avoid problems with other profitable customers
To ensure the long-term sustainability and growth of the company
QUESTION 2: WHAT SHOULD BE CONSIDERED WHEN ANALYZING CUSTOMER PROFITABILITY BEFORE MAKING THE DECISION TO TERMINATE THE BUSINESS RELATIONSHIP?
Time dedicated to the customer
Revenues generated by the customer
Costs associated with the customer
All of the above
QUESTION 3: WHY IS IT IMPORTANT TO COMMUNICATE CONCERNS AND PROBLEMS TO THE CUSTOMER BEFORE TAKING DRASTIC MEASURES?
To avoid termination of the business relationship
To find a mutually beneficial solution
To demonstrate the company's superiority over the customer
All of the above
QUESTION 4: WHAT IS RELEVANT TO CONSIDER WHEN PLANNING THE TRANSITION FROM AN UNPROFITABLE CLIENT?
Ignore any possible negative impact on the company
Provide transition assistance and support
Transfer all termination responsibility to the customer
All of the above
QUESTION 5: HOW CAN THE TERMINATION OF AN UNPROFITABLE CUSTOMER AFFECT THE COMPANY'S EMPLOYEES?
May emotionally affect the employees directly involved with the customer
Can enhance employee motivation and job performance
It has no impact on the company's employees
All of the above
QUESTION 6: WHAT MESSAGE CAN THE TERMINATION OF AN UNPROFITABLE CUSTOMER SEND TO EMPLOYEES IF NOT PROPERLY COMMUNICATED?
That the company values short-term financial results more highly
That the company prioritizes customer satisfaction
That the company considers long-term factors
None of the above
QUESTION 7: WHICH OF THE FOLLOWING IS TRUE ABOUT THE DECISION TO TERMINATE AN UNPROFITABLE CUSTOMER?
It only affects the relationship with that particular customer
It has a limited impact on the internal environment of the company
Can have significant effects on employees and collaborators
None of the above
QUESTION 8: WHY IS IT ESSENTIAL TO LEARN LESSONS AND IMPROVE CUSTOMER IDENTIFICATION AND MANAGEMENT WHEN TERMINATING AN UNPROFITABLE CUSTOMER?
To avoid ending up with other customers in the future
To ensure the financial sustainability of the company
To minimize the negative impact on the reputation of the company
All of the above
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INCORRECT QUESTIONS
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