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Test Time in dealing with customers
Agenda
QUESTION 1: WHAT IS ONE OF THE MOST DETERMINING FACTORS FOR THE SUCCESS OF ANY COMPANY OR BUSINESS?
The logo design
Wasting time
Time management in dealing with customers
None of the above
QUESTION 2: WHICH TECHNIQUE ALLOWS YOU TO VISUALIZE THE TASKS THAT MUST BE PERFORMED IMMEDIATELY AND THOSE THAT CAN BE SCHEDULED FOR LATER?
Delegation of tasks
The eisenhower matrix
Weekly planning
None of the above
QUESTION 3: WHAT CAN HAPPEN IF A SALESPERSON DOES NOT MANAGE TIME WELL WHEN SERVING AN IMPATIENT CUSTOMER?
The customer may become frustrated and look for another option
The customer can compliment the salesperson on his or her promptness
The customer can buy more products
The customer can offer assistance to the seller
QUESTION 4: WHAT IS ONE OF THE SITUATIONS IN WHICH INADEQUATE TIME MANAGEMENT CAN NEGATIVELY AFFECT CUSTOMER SATISFACTION?
Email automation
Long waits
Proper prioritization of tasks
None of the above
QUESTION 5: WHAT IS THE BENEFIT OF AUTOMATION IN CUSTOMER SERVICE TIME MANAGEMENT?
Allows more time to be allocated to routine tasks
Streamlines and optimizes various processes
Generates a greater number of tasks
None of the above
QUESTION 6: WHAT STRATEGY ALLOWS CUSTOMERS TO RECEIVE AUTOMATIC NOTIFICATIONS ON THE STATUS OF THEIR PURCHASE?
Prioritization of tasks
Delegation of tasks
None of the above
Email automation
QUESTION 7: WHAT IS ONE OF THE ADVANTAGES OF PRIORITIZATION IN TIME MANAGEMENT?
Allows you to delete all unimportant tasks
Increases the number of tasks to be performed
Helps to avoid future crises
None of the above
QUESTION 8: HOW DOES AUTOMATION CONTRIBUTE TO CUSTOMER SATISFACTION?
Streamlining processes and saving time
Increasing the number of human errors
Increasing need for personalized attention
None of the above
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INCORRECT QUESTIONS
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What is the error?
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