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Test Active listening in work communication
Agenda
QUESTION 1: WHAT GOES BEYOND SIMPLY HEARING WHAT SOMEONE SAYS IN WORKPLACE COMMUNICATION?
Interpret the verbal and non-verbal language of the sender
Talking more than listening
Not paying attention to the sender's communication
Avoid any visual contact with the sender
QUESTION 2: WHY IS IT ESSENTIAL TO PRACTICE ACTIVE LISTENING IN THE WORK ENVIRONMENT?
To prevent internal communication among employees
To generate an atmosphere of trust and mutual respect
To foster conflict among team members
To restrict informed decision making
QUESTION 3: WHAT CAN HINDER THE EFFECTIVE PRACTICE OF ACTIVE LISTENING?
Paying full attention to the conversation
Ask clarifying questions to obtain more details
External distractions and lack of empathy
Maintain eye contact with the sender
QUESTION 4: WHAT TECHNIQUE HELPS TO VERIFY UNDERSTANDING AND SHOWS THAT WE ARE ATTENTIVE IN ACTIVE LISTENING?
Mindfulness
Ask clarifying questions
Repeat exactly what the sender has said
Ignore the sender
QUESTION 5: HOW CAN A LEADER ENCOURAGE ACTIVE LISTENING IN HIS OR HER TEAM?
Establish a trusting environment where employees feel comfortable sharing their ideas
Failure to recognize and value the active listening of team members
Avoid feedback sessions with employees
Failure to offer training in communication skills
QUESTION 6: WHAT DOES EYE CONTACT SHOW IN ACTIVE LISTENING?
Lack of interest in the conversation
Respect and emotional connection with the sender
Impatience for wanting to express our own ideas
A distant and uncooperative attitude
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