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Test Conflict resolution with the work team
Agenda
QUESTION 1: WHAT IS THE FIRST STEP TO EFFECTIVE CONFLICT RESOLUTION?
Encourage open communication
Identify its origin and nature
Having an impartial mediator
Ignoring or avoiding conflict
QUESTION 2: WHAT IS THE KEY STRATEGY TO IMPROVE COMMUNICATION IN A WORK TEAM?
Regular meetings to express concerns
Active listening and constructive feedback
Focus on the problem at hand
Privacy in addressing conflict
QUESTION 3: WHY IS IT IMPORTANT TO ADDRESS CONFLICTS IN A DIRECT AND RESPECTFUL MANNER?
Avoiding emotional overreactions
Finding mutually satisfactory solutions
Strengthening relationships within the team
Avoid worsening of the situation
QUESTION 4: IN WHAT SITUATIONS CAN IT BE USEFUL TO HAVE AN IMPARTIAL MEDIATOR?
Dealing effectively with conflict
Reaching a mutual agreement within the team
Resolving conflicts in a public environment
More complex conflict resolution situations
QUESTION 5: WHAT SHOULD BE TAKEN INTO ACCOUNT WHEN CHOOSING A MEDIATOR FOR CONFLICT RESOLUTION?
Remain calm and avoid emotional overreactions
Generate mutually satisfactory solutions
Choose a trustworthy, impartial person with mediation skills
Identify areas for improvement and adapt strategies to promote effective communication
QUESTION 6: WHY CAN CONFLICT RESOLUTION BE AN OPPORTUNITY FOR LEARNING AND GROWTH?
Reflect on the conflict and draw lessons to avoid similar situations
Remain calm and avoid emotional overreactions
Encourage open and transparent communication within the team
Resolving conflicts in a constructive manner can strengthen labor relations
QUESTION 7: WHAT CAN BE STRENGTHENED BY RESOLVING CONFLICTS CONSTRUCTIVELY?
Fostering effective communication
Adapt strategies for a harmonious work environment
Relationships within the team
None of the above
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