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Test Post-conflict management of emotions
Agenda
QUESTION 1: WHAT IS THE FIRST STEP FOR AN ADEQUATE MANAGEMENT OF EMOTIONS AFTER A CONFLICT?
Developing emotional resilience
Recognizing emotions
Keeping calm in tense situations
Provide constructive feedback
QUESTION 2: WHY IS IT IMPORTANT TO REMAIN CALM AFTER A CONFLICT?
To develop emotional resilience
To avoid impulsive reactions
To promote collaboration
To promote a healthy work environment
QUESTION 3: WHAT IS THE KEY SKILL FOR UNDERSTANDING AND MANAGING ONE'S OWN AND OTHER PEOPLE'S EMOTIONS IN THE WORK CONTEXT?
Active listening
Open and transparent communication
Emotional intelligence
Empathy
QUESTION 4: WHAT IS A POWERFUL TOOL TO ADDRESS POST-CONFLICT EMOTIONS AND HELP IDENTIFY UNDERLYING CAUSES?
Empathy
Constructive feedback
Active listening
Emotional resilience
QUESTION 5: WHAT SKILL IS ESSENTIAL FOR EFFECTIVE POST-CONFLICT LEADERSHIP AND UNDERSTANDING THE VIEWS AND FEELINGS OF OTHERS?
Empathy
Constructive feedback
Open and transparent communication
Emotional resilience
QUESTION 6: WHAT IS THE ABILITY TO RECOVER QUICKLY FROM STRESSFUL OR CONFLICTIVE SITUATIONS?
Empathy
Open and transparent communication
Emotional resilience
Constructive feedback
QUESTION 7: WHAT IS A KEY TOOL FOR DEALING WITH POST-CONFLICT EMOTIONS AND IMPROVING TEAM DYNAMICS?
Empathy
Forgiveness
Constructive feedback
None of the above
QUESTION 8: WHAT REDUCES THE OCCURRENCE OF CONFLICT AND HELPS TEAM MEMBERS FEEL CONFIDENT IN EXPRESSING THEIR EMOTIONS?
Emotional resilience
Open and transparent communication
Forgiveness
A supportive environment
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